Returns and Exchanges
Returns and Exchanges
Once your payment has been received delivery of your goods will be dispatched to your stated delivery address. We use 3rd Party couriers for all deliveries which means that delays beyond our control are possible. Whilst we make every effort to ensure that the goods reach you, within the advertised time frame, delays can occasionally be incurred. The business accepts no liability for any consequential loss from late or delayed delivery.
You have the right to cancel your order with us within fourteen days without having to give us any reason. The cancellation period is 14 days from the day after you (or your designated third party (other than the carrier)) took possession of the goods which were subject of your order (the “Cancelled Goods”).
If your goods are split into several deliveries over different days then you have 14 days after the day you (or your designated third party) receive the last delivery to change your mind about the goods.
To exercise your right to cancel your contract with us you will have to inform us of your decision to cancel your order in the form of a clear statement (e.g. via email or a mailed letter (to support@Saintnails.com or mailed letter to (Customer Services, Saintnails.com 20-22 Wenlock Road, London, N1 7GU stating your order number, full name, address and post code and details of the product which you wish to return).
If you cancel your contract with us after receiving your order (or from the day after you receive the last item of your order), we shall within 14 days from the time we receive your Cancellation Notice, refund all payments which we received from you in relation to the Cancelled Goods (including delivery costs (except additional costs which you incur, if you choose a different method of return delivery than the most economical standard delivery which we offer) (the “Refund”) subject to us receiving the Cancelled Goods back from you or you providing evidence to us that you sent the Cancelled Goods back to us, whichever is the earlier.
You shall immediately send back the Cancelled Goods back to us, however, at the latest within 14 days from the date of the Cancellation Notice (the “Return Period”). The Return Period is observed, if you send the Cancelled Goods back to us within the Return Period. Please note that we may make a deduction from the Refund for any loss in value of any goods supplied if the loss is the result of any unnecessary handling by you. If we make a Refund before we are able to inspect the goods and later discover that you have handled them in an unacceptable way, you must pay us an appropriate sum to compensate us due to such mishandling.
Any product(s) that were purchased in conjunction with a promotion and were subsequently delivered with a free gift, must be returned with that free gift to receive a full refund for the original product(s) if returning the original product(s) would breach the original terms of the promotion. If you believe that the goods which have bought are faulty then please contact our Customer Services team as soon as possible and they will endeavour to assist you with your query.